At Olyt Beauty Collection, we strive to ensure you love every product you receive. However, if you’re not completely satisfied, we’ve got you covered!
Eligibility for Returns
Products can be returned within 7 days of receipt for a full refund or exchange.
To be eligible for a return, the item must be unused, unopened, and in its original packaging.
For hygiene reasons, we cannot accept returns on used or opened cosmetic products.
How to Process a Return
Contact our customer service team at info@olytbc.co.za to initiate the return process.
Include your order number, reason for return, and whether you’d prefer a refund or exchange.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or the wrong item was received.
Once we receive and inspect your returned product, and it’s approved you’ll be notified of your refund or exchange status.
Refund Process
Refunds will be processed to the original payment method within 7-10 business days after the product is received, inspected and approved.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we’ll arrange for a replacement or refund at no additional cost.